Michael D. Moore

Lead discovery, delivery, and adoption for Project Bridge and BUILD, two live AI systems with human review gates.

• Took Project Bridge to 97% activation in a live senior cohort, then more than doubled completion (23% to 49%) by redesigning the workflow from usage data.
• Designed BUILD Coach's knowledge base and prompt playbooks from a veteran seller's five-stage method, scored on a 7-point rubric, so rep-level improvement is inspectable by managers.
• Run concurrent workstreams through roadmaps, requirements, QA/UAT, launch gates, and weekly priority reviews with clear owners and next actions.

Led a 13-person team governing $400M+ in partnerships (95% GRR, 120% NRR) and set the operating framework for a $3.51B tentpole program (+19.7% YoY) across 15+ cross-functional teams.

• Designed the PEAK operating framework (phase-gated plans, named owners, weekly inspection) for Prime Day and tentpole events: pitch coverage 32% to 80%+, Prime Day close rate 28% to 48%, $269M closed-won (+46% YoY).
• Redesigned escalation intake and decision rights: issue resolution from 8+ hours to under 3, peak-event tickets from 30+ to under 5.
• Delivered the Global Deals Dashboard in three weeks against a typical two-plus-month product timeline: one coverage view across four regions, 70% adopted outside my line.
• Rebuilt the 40-module account manager academy: live participation 50% to 85%, ramp time 8 weeks to under 5.
• Authored the strategy briefs, postmortems, and action plans that carried PEAK into the 2025 strategy and expanded it across EU, Canada, and APAC.

• Designed P&L coaching and monthly performance reviews for 40 delivery partners moving 14M+ packages a month: $3M+ quarterly incremental revenue, safety and quality defects down 20%.

Enterprise partner operating model lead for L'Oréal's $400M, seven-brand portfolio, the first Brand Concierge team for a Consumables vendor.

• Designed the four-layer operating model (roles and decision rights, weekly executive cadence, standardized scorecards, SOPs and workback plans): 4x faster issue resolution, 110% YoY portfolio growth.
• Aligned fragmented brand reporting around shared operating metrics: 99% fill rate, 90% order confirmation, 100% inventory data quality. The model was codified as the enterprise partner playbook.

Integration and operations lead for a zero-to-one online grocery operating model across 500 stores and 12 regions, launched without a centralized inventory system.

• Designed the three-phase inventory operating model (daily audits, INF verification, regional accountability): defect rate from 9.7% to about 3.6%, a 63% reduction, with 95%+ audit adoption across the network.
• Ran a 7-day manual pilot before engineering automated it, scaled from 2 stores to 184, and compressed the product roadmap from about 12 months to under 6.
• The operating model carried $50M in annualized sales and $67M in network-wide cost savings before the technology caught up.
• Aligned Field Operations, Retail, Product and Engineering, and Whole Foods regional leadership without formal authority.

• Designed a weekly territory and follow-up rhythm for a 50-restaurant book of business, beating acquisition targets 40% and reaching 60% demo-to-close conversion.

• Designed a team-lead structure and weekly coaching rhythm for 300+ associates, lifting productivity 15% and producing 11 promotions to leadership within three months.

• Reported directly to the CEO to modernize two retail locations and a digital sales channel, contributing to about 35% online revenue growth and 25%+ store traffic growth.

• Launched regional operations across 8 states and 65 districts, hiring 7 territory managers and 30+ field sellers in three weeks, and helped secure $15M+ in multi-year contracts at a 90% proposal win rate.

• Founded and scaled a two-territory delivery business to $1M+ annual revenue within three years, owning P&L, operations, logistics, staffing, partnerships, and growth.